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CAN Board and Staff

Honorary Board
Key Staff


Jon Shanfield, Chair
Sr. VP, Corporate Finance Mgr.
IBERIABANK Corporation
Bethesda, MD

Jon Shanfield has spent over 15 years working in financial management, including the past 12 years in the field of banking and finance. Jon has also previously experienced being a caregiver for his wife, who is fortunate to now be in good health. Having gone through this experience has given him a special appreciation for the importance of the work being done by the Caregivers Action Network.

ELIZABETH PEARSON, Treasurer and Secretary
President, Managing Attorney
Pearson & Bernard PSC
Covington, KY

For more than 10 years, Elizabeth Zink-Pearson has served the needs of health care providers around the country. Prior to private practice, she worked in the government arena as a clerk for Judge George C. Edwards of the U.S. Court of Appeals for the Sixth Circuit and as an Attorney Advisor for the U.S. Department of Labor. As a founding member of Pearson & Bernard, PSC in 1998, Liz brought her extensive experience in health law and employment law to the firm along with her characteristic informal, non-legal approach to resolving client conflicts in the ever-changing world of health care. Ms. Pearson lectures frequently for state and national trade associations on many legal topics including Medicare compliance, Fraud and Abuse, Corporate Compliance, Employment Discrimination, and Fair Labor Standards Act and is a frequent contributor to trade association journals and newsletters.


Director of Strategy for Aging in Community
NCB Capital Impact
Arlington, VA

Ms. Baldwin assists communities, states, and the federal government in the development of adequate long term supports options, systems and infrastructure to expand access to community based innovations for the elderly and individuals with disabilities. The Center for Long Term Supports Innovation mission is to foster the development of long-term care services and supports that will meet growing demand by integrating best practices in financing, housing and consumer-driven service models. The National Village to Village Network partnership between NCB Capital Impact and Beacon Hill Village is housed in the Center and Ms. Baldwin provides assistance to communities nationwide to replicate the Village model. Ms. Baldwin has over 17 years of experience in the community development industry and has focused much of her career on bringing together comprehensive and holistic solutions for community development, including housing, transportation, services and civic engagement. Ms. Baldwin holds a B.S. in Public Policy from Indiana University, Masters in Community Economic Development from Southern New Hampshire University and is a certified Economic Development Finance Professional by the National Development Council.

HAL CHAPEL, Director
CEO and Co-Founder
Lotsa Helping Hands
Sudbury, MA

Based on his personal experiences, Hal Chapel helped create the Lotsa Helping Hands caregiving coordination service used and co-branded by dozens of the leading national health organizations. He has been a technology visionary throughout his career, having served as founding CEO for four companies, several representing a major paradigm shift in information technology. Prior to Lotsa Helping Hands, Mr. Chapel founded Xevo Corp., the recognized leader in providing the enabling technology used by global telecommunications and application service providers (ASPs) to deliver remotely hosted application services over the internet. He was also the founding CEO of Vanguard Business Solutions, Inc. before it was acquired in 1993 by Lotus Development Corp. Mr. Chapel has authored a book on database technology and written many articles in leading industry journals.

Co-Founder and CEO
Boston, MA

HouseWorks CEO Andrea Cohen is a social entrepreneur dedicated to transforming the way that care is delivered to seniors at home. Andrea played an active role in the launch of Beacon Hill Village and the national Village movement. Andrea was awarded the Distinguished Alumni Award by Boston College Graduate School of Social Work and the Louis Lowy Award by the Massachusetts Gerontology Association. In recognition of her achievements as an entrepreneur, Andrea was selected as a Finalist for the Ernst & Young Entrepreneur of the Year Award 2011, and was chosen as a 2009 Pinnacle Award honoree by the Greater Boston Chamber of Commerce. Andrea is a past Chair of the Board of the National Family Caregivers Association (Caregivers Action Network), and sits on the Boards of The Commonwealth Institute, the Boston Medical Center Exceptional Care Without Exception Trust, and the Leadership Council of the Schwartz Center. Previously, Andrea served on the Boards of the Massachusetts Home Care Alliance, the National Private Duty Association, the Boston College Graduate School of Social Work Alumni, and on the project development committee for Hebrew SeniorLife’s NewBridge on the Charles. Andrea is an advisor to several companies including Care.com, Confidant and Serality, all of which provide innovative, online solutions for family caregivers. 

Chairman and CEO
Mansa Capital, LLC
Boston, MA

Ruben Jose King-Shaw Jr. has extensive expertise in health policy, economics, and finance. In addition to serving as Chairman and CEO of Mansa Equity Partners, Ruben is a member of Medicare’s Program Advisory and Oversight Commission. The Commission advises the Obama Administration on effective value-based procurement strategies for healthcare reform. Previously, Ruben worked in the George W. Bush Administration from 2001 to 2004, where he led many of President Bush's and HHS Secretary Tommy G. Thompson’s health care reform initiatives as Chief Operating Officer and Deputy Administrator of the Centers for Medicare and Medicaid Services. King-Shaw was also Senior Advisor to the Secretary of the Treasury where he led the administration’s Health Coverage Tax Credit policies to finance coverage for the uninsured. President Bush named King-Shaw to the President’s New Freedom Commission on Mental Health in 2002. Throughout his tenure in Washington, Ruben was a spokesperson and policy advisor for the administration on the topics of Medicare and Medicaid reform, home and community-based health care programs, long-term care, prescription drug policy, chronic care management, health care tax policy, and commercial insurance market reform. Prior to joining the Bush Administration in 2001, Ruben was Secretary of the Florida Agency for Health Care Administration beginning in 1998. Ruben held senior positions in South Florida’s managed care industry from 1989 to 1998.

President and Executive Director
Little Rock, Arkansas

Cheri Lattimer is the CEO and President of CMI, an innovative consulting and management company providing outsourcing and advisory services to the care management and health care industries. Cheri leads one of the most creative teams in the medical association and care management consulting industry. She serves as the Executive Director for the Case Management Society of America, the Executive Director for the Case Management Foundation and is the Coalition Director for the National Transitions of Care Coalition. Her leadership in quality improvement, case management, care coordination and transitions of care is known on the national and international landscape. She serves on several National Boards and Committees; URAC, Roundtable on Critical Care Policy, CMS Caregiver Workgroup and participates on several of the Society of Hospital Medicine Advisory Committees; Diabetes, Hospital Collaborative Care & Better Outcomes for Older Adults through Safe Transitions.

Managing Director
Saturing, LLC
Merrillville, IN

As founder, Rich Metzger serves as the managing director for InterContinental Industries (d/b/a interLink). Having led interLink through unprecedented growth since inception, the organization focuses on harnessing intelligence to apply logic, wisdom, and brainpower, ensuring "Maximum growth. Minimum time." for each interLink customer, with a specific focus on the human services field. Products and services include Saturing.com, the premiere online care coordination system, which extends Metzger's influence from chronic care and disabilities, to the aging, and beyond.

CEO/President (Owner)
In’s & Out’s, LLC.
Chesterton, IN

Jim Paglia is a past Chair of the Board of the National Family Caregivers Association (Caregivers Action Network). He came to CAN’s Board with over twenty years of experience in the field of worldwide advertising, public relations and communications. In 1995, he started his own firm In’s & Out’s, Inc. which specializes in brand consultancy and marketing strategy. In’s & Out’s has served hundreds of clients in scores of industries and sectors in its 17 year history. In addition to his professional career, Jim has spent a considerable part of his life in not-for-profit and social responsibility volunteer positions. He has served as president and/or chair of more than 25 not-for-profits in the past 20 years. To attest to his success in all of these varied endeavors Jim Paglia has received multiple awards including four from the March of Dimes alone, the most recent being for Lifetime Achievement. In addition, he was named a Chicago Original by Chicago Magazine and received a special recognition award from the Illinois Soccer Hall of Fame. Currently, Jim is a board member of the National Museum of Health and Medicine - Chicago, due to open to the public soon.

President and COO
Healthline Networks
San Francisco, CA

Dean Stephens is President and COO of Healthline Networks. Previously, Dean served four years as CEO and president of Intermap Systems Inc, the company that became Healthline. Healthline is the leading provider of intelligent health information services to companies such as AARP, AOL, Yahoo, ASK, UnitedHealth, Aetna, ABCNews, and many more. Through its search-based products, Healthline enables almost 100 million consumers a month to make more confident, informed healthcare decisions. Prior to Healthline, Dean spent thirteen years at Deloitte Consulting, where he was the partner in charge of the customer relationship management service line for Deloitte's world-renowned healthcare practice. At Deloitte, his clients covered the full spectrum of healthcare and included CIGNA, Kaiser Permanente, the Providence Health System, the VHA, the US Dept. of Health and Human Services, Sutter Health, Regence, Swedish Medical, and many Blues plans, medical groups, hospitals, and life science companies. Dean has degrees from Dartmouth College and the University of Washington.

Honorary Board

We are currently updating our list of Honorary Board Members. Please check back later.

Key Staff

Lisa Winstel, Chief Operating Officer

Mark Gibbons, Program Manager

To reach a member of our staff, send an e-mail to info@thefamilycaregiver.org and it will be forwarded to the appropriate person.